Figured I would hopefully save others from the annoyances I’ve had with their service. I experienced daily high packet loss to both my VPS and their website, including the control panel (greater than 50%, typically). The control panel was broken and couldn’t tell me the status of my VPS. When I asked for a root cause and fix for the packet loss issue the “senior admin” response to both of these issues is “It’s intermittent and under control”. It’s still happening daily, so not really under control. They never even addressed the control panel issue.

I decided it was best to just give up on it, and requested a refund a few days ago after experiencing the same issue every day for 3 days after my purchase. I’m still waiting for a response to that request, 4 days later.

Avoid Virpus like the plague.

  • fart_pickle@lemmy.worldEnglish
    2·
    5 days ago

    Don’t want to be a devil’s advocate but can you provide something more than “I’m offended”? Let’s say issue ticket(s), status page links, other people complaining, etc?

    • SynnAckk@deathscroll.p3nguin.orgOPEnglish
      5·
      5 days ago

      Try running pings to virpus.com, had the same issue to my VPS public IP:

      From Atlanta GA

      PING virpus.com (208.67.20.36) 56(84) bytes of data.
64 bytes from virpus.com (208.67.20.36): icmp_seq=1 ttl=53 time=85.4 ms
^C
--- virpus.com ping statistics ---
11 packets transmitted, 1 received, 90.9091% packet loss, time 10116ms
rtt min/avg/max/mdev = 85.416/85.416/85.416/0.000 ms

      From San Jose, CA (apparently the DC I was in is in LA)

      RP/0/RSP0/CPU0:XXXXXXXXXXXX#ping 208.67.20.36 count 20 verbose
Tue Jun 25 16:01:42.027 UTC
Type escape sequence to abort.
Sending 20, 100-byte ICMP Echos to 208.67.20.36, timeout is 2 seconds:
Request 0 timed out
Request 1 timed out
Request 2 timed out
Request 3 timed out
Request 4 timed out
Request 5 timed out
Reply to request 6 (13 ms)
Request 7 timed out
Reply to request 8 (13 ms)
Request 9 timed out
Reply to request 10 (13 ms)
Reply to request 11 (13 ms)
Reply to request 12 (12 ms)
Reply to request 13 (13 ms)
Request 14 timed out
Request 15 timed out
Request 16 timed out
Reply to request 17 (13 ms)
Reply to request 18 (13 ms)
Request 19 timed out
Success rate is 40 percent (8/20), round-trip min/avg/max = 12/12/13 ms

      Edited for formatting